Baxbu is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.
Baxbu is the provider of baxbu.com. This Policy explains how we use any personal information we may collect about you when you use our websites; or when you use or are a recipient of our services.
Baxbu may collect personal information which we receive when:
This may include information:
We may collect the following types of information:
Baxbu collects your personal information to:
If you call any of our customer service telephone numbers, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.
Baxbu collects personal information:
Customers’ personal information may be provided to:
Baxbu may be required to disclose certain personal information because it is required by law or for the purposes of legal proceedings.
If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.
We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
Baxbu may need to transfer personal information about customers to third parties located outside the UK. If we do, we will ensure that information is protected to a level which meets the requirements of UK law.
Baxbu is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.
Baxbu will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
Baxbu will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, Baxbu relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. We encourage customers to inform Baxbu of any changes to their information (e.g., by updating your account details on Baxbu websites).
Baxbu provides customers with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate.
Information provided through baxbu.com: You can see the information you have provided to us through the registration process by accessing the ‘My Account’ section of the Baxbu website. You can also use this section to change or delete this information including any consent you have provided to receive marketing communications. To do so, click on ‘Change registration details’.
Requesting a copy of your information: You can request details of personal information Baxbu holds about you by contacting our Information Rights Team.
Marketing preferences: A customer may allow Baxbu to provide them with information about products and services that Baxbu, or third parties Baxbu has selected, which may be of interest to them. Baxbu will only do this where a customer has agreed to receive such information.
The marketing channels used may include all means of communication e.g. email, post, phone, SMS text message, and other electronic means. If electronic channels are to be used, this will be specifically stated when we collect your details.
You can change marketing preferences at any time through our websites (including www.baxbu.com). However, if you have provided information to Baxbu through another channel, the use of that information will not be affected by the opt-ins or opt-outs you select on one of our websites.
You can change your preferences for receiving marketing communications through the ‘My Account’ section of the Baxbu website.
If your information has been passed to third parties, you may need to contact them if you change your mind in relation to their continued use of your information.
You can request changes to other marketing consents provided to Baxbu by writing to our Information Rights Team (see ‘How to contact us’).
Cookies are text files placed on your computer when you use a website. For details of Cookies used by Baxbu websites, including targeting or advertising cookies, please refer to the Cookies Policy on our websites (including www.baxbu.com).
Baxbu websites may include links to other sites. We will make every effort to provide links to high quality, reputable sites but are not responsible for their privacy practices, site content, or the services they offer.
We will keep our privacy policy under regular review and will place any updates on this webpage. This privacy policy was last updated March 2018.
Customers with queries or complaints relating to products or services provided by Baxbu can contact Baxbu Customer Services for assistance.
For requests, complaints or queries relating to the use of your personal information please contact our Information Rights Team. To contact the team please write to:
Information Rights and Governance Team:
Baxbu
13-5 Freeland Park
Wareham Road
Lytchett Matravers, Poole
BH16 6FH
Email: information.rights@baxbu.com